Question 1

What does the Consumer Protection (Loyalty Penalty and Customer Complaints) Bill 2021 do?

Accepted Answer

Bans subscription service providers from charging existing customers higher renewal prices than new customers for the same or substantially identical service. Requires subscription service traders to establish complaint-handling schemes meeting Commission-issued guidelines, with procedures for escalation and specified response timeframes. Allows Competition and Consumer Protection Commission to enforce compliance through fines and remedies, treating non-compliance as prohibited commercial practices.

Question 2

What stage is the Consumer Protection (Loyalty Penalty and Customer Complaints) Bill 2021 at?

Accepted Answer

As of 2 May 2025, the Consumer Protection (Loyalty Penalty and Customer Complaints) Bill 2021 is at Second Stage in 33rd Dáil. Once a bill passes every stage in both Houses of the Oireachtas and is signed by the President, it becomes law.

Question 3

Who introduced the Consumer Protection (Loyalty Penalty and Customer Complaints) Bill 2021?

Accepted Answer

The Consumer Protection (Loyalty Penalty and Customer Complaints) Bill 2021 was sponsored by Ged Nash, and was introduced on 18 Feb 2021.

Consumer Protection (Loyalty Penalty and Customer Complaints) Bill 2021

What this bill doesAI · claude-haiku-4-5-20251001

Stage timelineWhat do these stages mean?

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